Order Processing/Shipping Info
PICKUP AVAILABLE UPON REQUEST
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PICKUP AVAILABLE UPON REQUEST 〰️
ORDER PROCESSING
Orders are packed and shipped Monday - Friday and typically take 1-3 business days to be fullfilled and 2-5 business days for shipping. Any orders place on the weekends are processed on the following business day. For US holidays please expect delays for order processing due to high volume. If we are unable to process your order due to inaccurate or incomplete payment information, you order may be delayed.
Orders are packed and shipped Monday-Friday and typically takes 1-3 business days to be fulfilled and 2-5 days for shipping. Any order placed on the weekends are processeed on the following business day. For US holidays please expect delays for order processing due to high volume. If we are unable to process your order due to inaccurate or incomplete payment information, your order may be delayed.
Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
We ship with UPS and USPS for U.S. orders.
Standard shipping: 3-7 business days.
FREE SHIPING U.S. ON ORDER $55 AND OVER
$7.00 FLAT RATE STANDARD U.S. SHIPPING ON ORDERS UNDER $55.
With a purchase of less than $55 at Candles By DiAnn a shipping rate of a flat $7.00 if a discount code or reqard is applied to an order and the subtotal is under $55, shipping costs will apply.
We do not ship to P.O. boxes or to international addresses.
We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
ORDER TRACKING
Once your order has shipped, you will receive a confirmation email with a tracking number.
You can track your order using the provided number on our website.
DAMAGED OR LOST PACKAGES
If your package is damaged or lost during transit, please contact our customer service team within 7 days of delivery.
We will work with the shipping carrier to resolve the issue and ensure you recieve your order.
What services do you offer?We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
SHIPPING METHODS, TIMES & COSTS
How do I get started?Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
What makes you different?We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.